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Its goal is to keep your data safe. How your rights may be different depending on your UK, this Privacy Policy tells you what information is needed to access your account, make payments, and be verified in UK. It also talks about how long data is kept, how it is protected, and when it can be shared with regulators or trusted partners. When you sign up for an account at Casino King, you agree that they can collect and use certain personal information about you in order to make your profile, keep your access safe, and provide reliable casino services.
This permission starts when you fill out the registration form and lasts as long as your account is active, as long as your legal rights are respected and any required retention duties are met. We only collect information that is needed to set up your account, keep it safe, make sure you play responsibly, and meet our legal obligations. We might not be able to open your account, process transactions, or give you access to some features if you don't give us the information we need.
When you finish registration, you agree that the information you give is correct and yours, and you give Casino King permission to use it for account management, service delivery, fraud prevention, and compliance checks.
If the law requires it, we may also ask you to prove your UK and where you live in UK so that we can follow the right rules for eligibility and regulation.
Identifying and contact information, such as full name, date of birth, email address, phone number, and home address, is usually collected when an account is created and while it is being used. Username, password in encrypted form, authentication and security settings are some of the information that you need to access your account. Information about the device, the user's IP address, browser and session identifiers, timestamps, and activity logs are examples of technical and usage data. Financial and transactional information (deposit and withdrawal records, payment routing information, and anti-fraud signals) that your bank needs to run your account.
Copy or details of identification documents and proof of address, along with screening results, are needed for verification. There are signs of responsible gaming and risk, such as self-exclusion, limits you set, and patterns of behavior that help you play safely.
Casino King may ask for more information to make sure the person is who they say they are and to follow the law. Some actions, like withdrawing 500 £ or more or depositing 100 £ or more, may be blocked until verification is complete. This depends on the status of your account and the rules that apply. Communication choices: You may be asked to agree to receive marketing messages when you sign up.
Giving this permission is not required, you can change it at any time in your account settings, and it won't change your ability to play. Because they are needed to run the service, service and security messages about your account may still be sent, like when you need to reset your password or learn about new rules that are important. To be eligible, you must confirm that you are at least the minimum age set by the law in your area. Your account may be closed or suspended if we can't confirm that you are eligible, and we may only do what the law requires before continuing with the processing.
Casino King may ask for identity checks to make sure that an account is real, that the person playing is the real account holder, and that payouts are sent to the right place. These checks also help stop fraud, playing by people who aren't old enough to, and bad use of payment methods. After a certain number of deposits or withdrawals, during registration, before a withdrawal, or when activity suggests that more checks are needed, verification can be asked for. Limits may apply until verification is finished in some situations, like when you ask for a withdrawal of 500 £ or more, or when you've already taken out 2,000 £.
The requested KYC documents depend on the type of payment you make, the country where you live, and the level of risk involved. The goal is always the same, though: to confirm your identity, address, and ownership of the payment source.
As proof of who you are, you need a clear photo or scan of a passport, national ID card, or driver's license. In case it's on the document, this confirms your name, date of birth, and UK. You need to show proof of address, which could be a recent bill or bank statement that has your full name and home address on it. Dated within the last 90 days is usually required. To verify your payment method, you need to show proof that it is yours. The last few numbers of a credit card number or a screenshot from an e-wallet profile could be used as proof. Supporting information that shows how deposits are paid for, which may be asked for after more significant activity, like making a total of 5,000 £ or more deposits in a short amount of time.
Every document has to be complete, readable, and not edited in any way. If images are blurry, cropped, or missing details, Casino King may ask for a new upload to avoid delays. For faster processing, make sure that the information in your account and the documents you send match exactly. If your information changes after you sign up, you might be asked to show new proof before your withdrawals are processed.
once all the necessary documents are sent in correctly, verification is usually done in 24 to 72 hours. If more checks need to be done or information is missing, the process may take longer. Casino King may contact you to ask for more information or clarifications.
Do everything that is asked of you in one go if you can, and make sure that your proof of address is up-to-date and that the proof of payment ownership clearly shows your name.
As a way to keep transactions quick, safe, and easy to track, Casino King uses trusted payment partners to handle deposits and withdrawals. Every deposit of £50 or more and every withdrawal request is handled in a way that meets all compliance standards. This is done through transaction monitoring and verification checks. Your financial and payment information is kept safe and is only used to complete the payment you request, make sure you own the payment method, and stop people from doing something else that isn't supposed to be done.
Because it's the law in UK, we may need more proof before letting you withdraw £500 or more. Processing and routing payments is how we handle them and stop fraud. When you deposit or withdraw money, the transaction may go through acquiring banks and regulated processors. For disputes and chargebacks, this helps make sure the payment method is real, cuts down on processing errors, and keeps a good audit trail.
Only the payment information we need to handle your request is collected. Private payment information is kept safe by encrypting it while in transit and limiting who can see it on the inside. Our banking information is only seen by employees who need it for payments, verification, preventing fraud, or legally required reporting. It is not shared with anyone else.
Our automated and manual checks look for strange patterns, missing account information, and high-risk transaction behavior to keep our customers and the platform safe. Some of these checks are location and device signals, making sure the location stays the same, and making sure the payment method owner is real. For transparency, the actions below may be triggered when risk indicators appear or when the requested amount is high, such as a withdrawal of £1000: Requesting proof that the payment method belongs to the account holder (for example, partial card number visibility or an account ownership screenshot with sensitive fields masked). We are asking for proof of identity and address if the proof we already have is incomplete or out of date.
Putting off a payment until more checks are done on a transaction that looks like it has something to do with hacking, chargebacks, or collusion. Limiting the payment methods that can't be used for withdrawals and requiring you to choose a withdrawal method that meets their requirements.
Withdrawals may be temporarily stopped while we look into the matter and may ask for proof if a payment provider disputes a deposit. The disputed amount and any fees may be taken back from your balance if a chargeback is confirmed. You may also not be able to make any more deposits or withdrawals. Using the same account and payment method. To cut down on fraud and follow rules against money laundering, deposits and withdrawals should usually be made with the same method of payment.
Withdrawal requests to third-party accounts may be turned down, and transactions may be turned down if the name of the account holder does not match the information that was registered. transactions that failed or went backwards. The credit that goes with a payment may be taken away from your balance if it fails or is reversed. You might see a negative balance in your account until it is settled if you used any of those funds to bet. Customers should know about security. Keep your login information secret and don't use shared devices. Also, contact support right away if you see an unknown deposit of £50 or an unexpected request to withdraw money. If you think your account has been hacked, we may stop payments for a short time to keep you safe while we check who owns the account.
Casino King handles withdrawals quickly, safely, and in line with the law. We may check that the payment method you provided is yours and that the transaction meets our security standards before sending the money. Withdrawals can be held up for extra checks to protect players and the platform. This can happen when activity seems odd, when account information doesn't match up, or when regulatory rules call for more proof. These controls help stop fraud, chargebacks, and the wrong use of money.
To make sure payouts are safe, Casino King may ask for proof before approving a withdrawal of $100 or more, or smaller amounts when risk signals show up. Checks are meant to make sure that the person is who they say they are, that they own the payment method, and that deposits and game play are real. Identifying proof—a valid document that matches your account information—depending on how you pay and your account history. Acknowledgement of your current address, which is a piece of paper. You need to show proof that you own the card, wallet, or account that you used to make deposits. There are extra forms to fill out for higher-risk or higher-value withdrawals, like a withdrawal of $1,000 £. You can get your money back through the same method you used to deposit, if that's possible.
We may need another method in your name to make sure the payout gets to the rightful account holder if this is not possible. Account access monitoring, device and location checks, and transaction screening are some of the security measures we use when processing payouts. Withdrawals may be temporarily stopped until the account is secured if we notice a possible account takeover or third-party use. Tip: To avoid delays, make sure that the information in your profile matches what is on your documents and in your payment method records before you ask for a withdrawal of 200 £ or more.
Controls against money laundering (AML) and fraud are in place to follow the law and keep the casino environment fair. To find patterns that could be linked to money laundering, funding terrorism, fraud, or bonus abuse, we keep an eye on all transactions. Activities that might set off AML controls include making a lot of deposits and withdrawals quickly, making a lot of transactions without playing much, trying to use multiple accounts, or having account information that doesn't match up with identity documents (including UK discrepancies). Casino King may: Ask for new proof documents if a check is done. Ask for more information about the history of transactions or where the money for a withdrawal of $1500 £ came from. Hold off on, limit, or refuse a withdrawal if the law says so or if we can't confirm ownership and legitimacy.
Report transactions to the right authorities when the law says you have to. It's important to know that we may not process withdrawals for third parties. To lower the risk of fraud and meet AML requirements, payouts are only sent to accounts and payment methods that are linked to a verified player.
If you choose to take advantage of Casino King's promotions or bonuses, we need to use some of your personal information to make sure you're eligible, make sure you get the right deal, and keep players and our platform safe from abuse. The only information that is processed is what is needed to run the promotion and meet legal requirements. We use information about promotions to let you know about your bonus status, keep track of your progress toward any requirements, and make sure that bonus funds are added and taken away fairly.
If necessary, we may ask for proof before giving out bonus winnings or letting you withdraw more than £100. What information we gather and why: We use your account and identity information to make sure you are the real account holder and to stop people from making multiple accounts to claim the same offer. To make sure you're available in your area, this could include your name, date of birth, contact information, and, if needed, your UK or country of residence UK. Information about payments and transactions is used to make sure that a qualifying deposit was made and to give deposit-linked bonuses. We have to look at deposit timestamps, method identifiers, and transaction status to see if the bonus can be given, for example, if an offer needs a minimum deposit of £20.
Tracking wagering progress, enforcing game rules, and finding illegal patterns is done by looking at gameplay and bonus activity. This includes a record of all bets, game sessions, bonus wallet movements, and entry logs for promotions. People can use information about devices and security to keep promotions safe from fraud and automated abuse. As long as it's only for security and integrity checks, this can include IP address, device identifiers, and login activity. Depending on the promotion, eligibility may require one or more of the following: Completion of registration with accurate personal details. At least £20 must be deposited during the promotional window in order to qualify. Before you can convert your bonus or withdraw more than £100, your account must be verified.
Residence or location checks to see if the offer is only valid in certain areas. Following the rules for the promotion, such as having only one account per player and following fair play rules. For example, to find linked accounts, repeated bonus claims, or activity that points to collusion, we may compare account information and technical signals. If we notice any fishy behavior, we may stop giving bonus credits, limit access to promotions, or ask for more proof to make sure the bonus is being used correctly. Communication about promotions—If you sign up to receive promotional messages, we will use your contact information to let you know about bonus offers, send you reminders, and keep you up to date on your status.
You can change your marketing settings at any time, but you will still get service-related messages about things like active bonuses or account security. As long as it takes to run the offer, settle disputes, stop repeated abuse, and meet legal or regulatory requirements, we keep records of bonus awards, eligibility checks, and wagering results.
Casino King encourages responsible play by giving you the freedom to set reasonable limits on your gambling at any time. You can stay in charge of your entertainment with these tools because they help you plan your session times and how much you spend. The records we keep about you are treated as sensitive personal data when you choose limits or self-exclusion. No one else can get to it, and it is kept secret at all times. Only the information needed to carry out your choices and meet legal requirements is processed.
You can manage your deposits, losses, bets, and session length by putting limits on your account. Once they are set, limits are supposed to stay in place and not be easily changed. Some price increases may not happen until after a "cooling off" period. On the other hand, price decreases usually happen sooner to protect you right away. It will stop you from making purchases or playing games that would take you over your limit if it is set to a certain amount. Set a daily deposit limit of 100 £, for example. Deposits that go over this amount will be blocked for that day.
One example of a deposit limit is a limit on how much you can add to your account each day. Loss limits: a minimum amount of money that can be lost each week, for example. As an example, you could set a limit on how much you can bet each week, say 500 £. The maximum amount of time you can be logged in at one time is called a session limit. Set a deposit limit that is equal to or higher than the amount of money you feel comfortable spending on fun. This will help you decide what limit to set. One common starting limit for players is 50 £ per day. If they need to, they can lower this limit. Take note that the limits on responsible gambling are different from the limits set by your payment method or service provider.
It doesn't matter what limits Casino King sets or how responsible you are when you gamble if a payment provider rejects a transaction. A stronger measure that blocks access for a set amount of time is self-exclusion. You will not be able to log in, deposit (for example, 10 £), place bets, or get promotional messages while you are self-excluding. Before the period ends, requests to end self-exclusion will not be accepted. When you are in UK, if local laws need different types of limits or longer periods of time when you can't play, Casino King will apply those rules automatically to your account.
To ask for a limit or to self-exclude, use the account responsible gambling area if it's available, or call support to confirm the type of limit you want, how long you want it to last, and how much you want to be limited to, like $100. We might ask you to prove that you own the account before making changes for security reasons.
Records about self-exclusion are kept safely and only shared with people who need to know them. Inside the company, only teams that are in charge of enforcing responsible gambling, compliance, stopping fraud, and security can get to it. For marketing segmentation, we don't use self-exclusion records. Details about self-exclusion may be shared with authorized regulators, dispute resolution bodies, or approved exclusion schemes when the law requires it.
The information shared is only what is needed to enforce your exclusion and follow the law. We do not sell self-exclusion data, and we do not give it to third parties for advertising purposes who are not related to us. Record keeping: Records of self-exclusion are kept for as long as it takes to enforce the exclusion, keep an audit trail, and meet legal requirements for record keeping. When retention periods end, records are either deleted or made anonymous in line with our standards for handling data. Your rights and privacy: You have the right to ask to see the personal information we have about your responsible gambling settings, such as whether you are self-excluded, as long as you can prove who you are and follow any legal requirements.
Contacting support is the best way to make sure that your privacy concerns are taken care of.
Casino King is made to work well on mobile devices, whether you use a mobile browser or an app, if one is available. We may process technical information from your device, like the type of browser, operating system, screen resolution, language settings, and an approximation of your location based on your IP address, to keep sessions stable, stop fraud, and speed up navigation. We also use cookies and other similar technologies to keep track of your preferences, make sure your login is safe, and find out which pages and features work best on mobile devices.
Lots of these settings can be changed right on your device or browser, and you can still play even if you turn off some tracking features that aren't necessary.
Cookies are text files that your device stores on it. We may also use local storage, software development kits (SDKs), and other similar identifiers to support mobile features and check how well they work. All of these are needed for the service to work, and some help us make the product better and make content more relevant to you. When we use these types of cookies, they are strictly necessary for core features like logging in to your account, making sure your session stays alive, and protecting you from responsible gaming.
Performance and analytics: Help us figure out how users move through key flows (like the registration and cashier screens) so we can make the app easier to use on mobile devices. Features: Remember choices like language, region, and display settings. Marketing: Used to see how well a campaign is doing and to stop ads from showing up too often, if your settings allow it. If you block cookies that are strictly necessary, it could affect important functions like authentication, session security, and some deposit and withdrawal steps. For example, if the session can't be kept safe, a deposit of £20 might not go through.
To block or delete cookies and site data, go to your browser's settings. Check your mobile device's privacy settings to see if you allow ads to be personalized and for tracking to happen. You can choose to opt in or out of non-essential categories if we give you an in-product cookie or consent tool. When you change your cookie settings, they usually stay that way. You might have to confirm your settings again the next time you visit if you delete cookies and your preferences are reset. IDs for devices and tracking controls: Some IDs, like advertising IDs, can be used for analytics and marketing measurement on mobile devices. Most devices have settings that let you reset or limit these identifiers. Some personalized offers or campaign measurement may be harmed if marketing identifiers are turned off, but core gameplay features should still be accessible.
As long as you allow push notifications and mobile permissions, we may send you service messages (like account security reminders) and, if you allow it, promotional updates. Anytime, go to your device's settings and turn off notifications. Others, like location, can be turned off if they're not needed for security or regulatory checks. Spanning devices and preventing fraud: To keep players and the platform safe, Casino King may use security signals like device fingerprints, login patterns, and risk indicators. These lower the risk of payment fraud, find fishy activity, and stop account takeovers. Such safeguards may ask for more proof before carrying out sensitive tasks like withdrawing £100 if they notice strange behavior.
External tools: Some tools used for analytics, reporting crashes, payments, and marketing may use their own cookies or technologies that are similar. For security and performance reasons, we set up these integrations to work with your permission and the tracking choices you make for each device.
We only gather the information we need to manage your account, handle payments, follow KYC/AML rules, and stop fraud. We don't store full card numbers; only trusted payment providers handle payment card information. Only authorized staff can see your profile; it is logged and, when necessary, encrypted to keep it safe. Key privacy settings can be changed in your account, and you can contact Support to get a copy of or delete certain data, as long as the law says it has to be kept.
We only share transaction data with payment processors, banks, fraud screening partners, and regulators when needed in order to complete the payment or meet our legal obligations. We do not sell information about you. Make sure your email and phone number are verified, use a payment method in your own name, and don't use shared devices. To protect your £, we may ask for extra checks if you ask for a withdrawal to a different method.
For example, we might ask for a passport or ID to prove who you are, a utility bill or bank statement to prove where you live, and a screenshot of your card number showing only the first six and last four digits or proof of an e-wallet account. In order to keep up with regulations and stop fraud, documents are uploaded through a secure channel and stored in a way that only certain people can access. To get your documents approved faster, make sure they are clear, haven't been changed, and match your account information. Our checks may be more thorough if your UK or UK makes us think that you are trying to hide money.
Yes. We use signals from your account, device, and payments to stop bonus abuse, using multiple accounts, and playing in ways that aren't allowed. Checks of IP addresses, device IDs, and payment matches are some examples of this. Bonus funds may be taken away and withdrawals may be put on hold until verification is complete if we find linked accounts or improper ownership. Read the bonus terms to find out about games you can't play, how many times you have to wager, and how much you can cash out. Each person or household should only have one account.
The rules in your area determine what's available. We may not allow people from certain parts of UK to register, deposit money, or play games, and we may ask for proof of location during checks. It's up to you to make sure that gambling online is legal where you are. Set up two-step verification on your phone if it's available, use a private device, make a strong password, and log out after each session to keep your phone safe. If you think someone else has gotten in without your permission, contact Support right away so we can stop the game and protect your balance.
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